Investigating - We are observing that a very small subset of Whatsapp channels is still affected by this incident causing them not able to process inbound media messages.
Our team continues working on a permanent fix and monitoring the affected channels.
Jun 9, 10:57 CEST
Update - While we are not seeing any issues affecting inbound media message delivery, our engineering team will continue to monitor the issue over the next 24 hours.
Jun 7, 14:59 CEST
Monitoring - Currently, there is no channel affected and our engineering team continues to monitor this issue.

During this period the affected channels were unable to process inbound media messages, thus those messages were not delivered.
Jun 7, 13:13 CEST
Update - For a small subset of channels and traffic, we are experiencing a service disruption for Whatsapp inbound media messages, during this time inbound media messages will not be processed. Outbound messages will be delayed and process once this issue has been addressed.

Our engineering team is currently investigating this issue.
Jun 7, 12:34 CEST
Investigating - We are currently investigating the issue. This is not affecting all customers.
Jun 7, 12:05 CEST
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Degraded Performance
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Degraded Performance
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On the 9th of July 2021 the current certificate for the REST API service will be expiring.

The certificate will be renewed on Monday the 7th of June 2021 and the public key will be provided in PEM and DER format for download.

The certificate change is scheduled for Monday the 1st of July 2021 at 06:00 UTC. The certificate of rest.messagebird.com and api.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.

A copy of the certificate can be found here:

https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.crt
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.cer
Posted on May 3, 17:56 CEST
Website Dashboard - Average response time
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API REST - Average response time
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API Voice - Average response time
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Website Dashboard - Uptime
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API REST - Uptime
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API Voice - Uptime
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SMPP Server 01 - Uptime
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SMPP Server 02 - Uptime
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SMPP Server 03 - Uptime
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Past Incidents
Jun 24, 2021
Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:00 CEST
Scheduled - The previously completed certificate update for the Voice API that occurred on 22rd June 2021 at 23:00 UTC (https://status.messagebird.com/incidents/qs47qjkdytmt) was incomplete and a further certificate update will be completed on Tuesday 23rd June 2021 at 23:00 UTC.

The certificate for voice.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.

A copy of the certificate can be found here:

https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.crt
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.cer
Jun 23, 09:53 CEST
Jun 23, 2021
Completed - The scheduled maintenance has been completed.
Jun 23, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 CEST
Scheduled - On the 9th of July 2021 the current certificate for the Voice API service will be expiring.

The certificate will be renewed on Monday the 7th of June 2021 and the public key will be provided in PEM and DER format for download.

The certificate change is scheduled for Monday the 22nd June 2021 at 23:00 UTC. The certificate for voice.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.

A copy of the certificate can be found here:

https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.crt
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.cer
May 12, 23:27 CEST
Jun 22, 2021
Resolved - This incident has been resolved.
Jun 22, 10:19 CEST
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021
Resolved - This incident has been resolved.
Jun 19, 19:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 19:26 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 19, 17:28 CEST
Resolved - From 12:55 to 13:15 UTC, we observed issues on a subset of Voice functionalities:
- Potential delay to connect a call
- Potential delay for webhooks
- Delay for the call status reporting
- Unavailability for some endpoints:
GET /calls
GET /legs
GET /recording
GET /transcriptions
Jun 19, 16:05 CEST
Jun 18, 2021

No incidents reported.

Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 09:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:01 CEST
Scheduled - On Thursday June 17th at 8:00 (CET) we will be doing maintenance on our ClickHouse database.

This means that from 8:00 CET until 9:00 CET we might serve outdated information from the following systems:
- Reporting API
- Dashboard Insights
Jun 16, 13:06 CEST
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - This incident has been resolved.
Jun 12, 16:14 CEST
Monitoring - Over the last hours, we haven't observed any abnormal behaviour. We'll continue to monitor the situation.
Jun 12, 13:39 CEST
Identified - We are currently investigating an issue where a portion of WhatsApp messages are not sent to end-user, and end up with a "402: Payment required" error.
Jun 12, 11:48 CEST
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.