All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Apr 10, 2021
Resolved - This incident has been resolved.
Apr 10, 09:13 CEST
Identified - The issue has been identified.
Apr 10, 05:32 CEST
Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 17:27 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 12:11 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 9, 12:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:00 CEST
Scheduled - Maintenance on smpp01.messagebird.com on 09.04.2021 between 10:00 AM and 10:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 09.04.2021 between 10:00 AM and 10:15 AM UTC. We will restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Apr 8, 07:49 CEST
Completed - The scheduled maintenance has been completed.
Apr 9, 11:12 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 9, 11:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 11:00 CEST
Scheduled - Maintenance on smpp02.messagebird.com on 09.04.2021 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 09.04.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Apr 8, 07:48 CEST
Resolved - This incident has been resolved.
Apr 9, 00:07 CEST
Monitoring - We're observing that sending and receiving of Facebook Messenger messages has been restored at this time, and all pending messages have been processed. We're continuing to monitor the situation.
Apr 8, 23:56 CEST
Identified - We are experiencing issues with sending and receiving messages on Facebook Messenger, due to an outage on the Facebook platform.
Apr 8, 23:48 CEST
Investigating - We're currently investigating reports of issues with sending and receiving Facebook Messenger messages
Apr 8, 23:40 CEST
Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 12:12 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 8, 12:12 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 12:00 CEST
Scheduled - Maintenance on smpp03.messagebird.com on 08.04.2021 between 10:00 AM and 10:30 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 08.04.2021 between 10:00 AM and 10:30 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Apr 8, 07:45 CEST
Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 10:28 CEST
Monitoring - Messages are delivered without delay, reporting on delivered messages was affected but now resolved.
Monitoring the system status.
Apr 7, 10:19 CEST
Investigating - We are currently investigating delays on SMS delivery.
Apr 7, 10:15 CEST
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 12:24 CEST
Monitoring - We have moved back the traffic to the correct corresponding regions, so latency should be back to normal. We are actively monitoring.
Apr 2, 12:22 CEST
Identified - The issue has been identified and a fix is being implemented. We see a portion of voice calls have failed when the incident occurred at 11:44 CEST.
Apr 2, 12:00 CEST
Update - We are continuing to investigate this issue.
Apr 2, 11:59 CEST
Investigating - We are currently investigating this issue.
Apr 2, 11:58 CEST
Completed - The scheduled maintenance has been completed.
Apr 2, 12:14 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 2, 12:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 12:00 CEST
Scheduled - Maintenance on smpp03.messagebird.com on 02.04.2021 between 10:00 and 10:15 PM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 02.04.2021 between 10:00 and 10:15 PM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Apr 2, 09:27 CEST
Apr 1, 2021
Resolved - The incident has been resolved.
Apr 1, 17:37 CEST
Monitoring - We have addressed the issue and are now monitoring to ensure our SMS service is operating optimally.
Apr 1, 17:21 CEST
Identified - We have identified the source of the issue and are working on mitigations.
Apr 1, 17:19 CEST
Investigating - We are currently observing delays with our SMS (API, SMPP, Mail to SMS) service.

We are investigating the situation and we will provide an update as soon as we have additional information.
Apr 1, 17:14 CEST
Mar 31, 2021
Resolved - This incident has been resolved.
Mar 31, 11:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 11:23 CEST
Investigating - We are currently investigating this issue.
Mar 31, 11:10 CEST
Resolved - This incident has been resolved.
Mar 31, 11:11 CEST
Monitoring - We've addressed the source of the issue, and have observed all systems to be operational with no further delays. We're monitoring the situation.
Mar 31, 10:53 CEST
Identified - We've identified the source of delays on sending and receiving WhatsApp messages, impacting a limited set of customers, and are working to resolve the issue.
Mar 31, 10:20 CEST
Investigating - We're currently investigating reports of delays on sending and receiving WhatsApp messages. Team is investigating and will provide an update within 30 minutes or earlier, if identified and addressed.
Mar 31, 09:58 CEST
Mar 30, 2021
Resolved - This incident has been resolved.
Mar 30, 12:50 CEST
Monitoring - We've identified the source of delays and have addressed the issue. No more delays are being observed and the team is monitoring the traffic.
Mar 30, 12:25 CEST
Investigating - We're currently observing small delays on a part of our SMS message traffic. Team is investigating and will provide an update within 30 minutes or earlier, if identified and addressed.
Mar 30, 12:17 CEST
Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021

No incidents reported.