All Systems Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
SMS Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
LiveChat Widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020
Resolved - This incident has been resolved.

From 19:00 till 20:30 (CEST) some messages sent via our REST API or Dashboard got intermittently delayed.
Oct 18, 21:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 20:30 CEST
Investigating - We are currently experiencing SMS delivery delays for messages sent via our SMS API's and Dashboard.

We are investigating the situation and we will provide an update as soon as we have additional information.
Oct 18, 19:53 CEST
Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - This incident has been resolved.
Oct 16, 23:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 23:28 CEST
Identified - The issue has been identified and a fix is being implemented.
Oct 16, 23:23 CEST
Investigating - We're currently investigating reports of issues with WhatsApp channels
Oct 16, 22:51 CEST
Resolved - This incident has been resolved.
Oct 16, 21:30 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 20:48 CEST
Identified - The issue has been identified and we are working on mitigating it.
Oct 16, 19:37 CEST
Investigating - We are currently investigating this issue.
Oct 16, 18:48 CEST
Resolved - This incident has been resolved.
Oct 16, 11:56 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 11:56 CEST
Identified - We have identified and are investigating the issue. Fix to restore functionality will need a bit of time.
Oct 16, 11:28 CEST
Resolved - This incident has been resolved.
Oct 16, 00:45 CEST
Monitoring - We have identified some intermittent Twitter API issues as the root cause of some message delays. We are currently monitoring the situation and we will update accordingly.
Oct 16, 00:24 CEST
Investigating - We are currently investigating an issue with the our Programmable Conversations as the Twitter API is having intermittent issues. Twitter direct messages through our Conversations API may be impacted.
Oct 16, 00:03 CEST
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 13:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 CEST
Scheduled - We will use this time window to run a database upgrade, which will improve our overall service.

During this window, Inbox will be unavailable and inbound messaging and message status updates via the Conversations API and Flow Builder will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed.

Other services won't be affected, like SMS (API, SMPP, E-mail to SMS, Dashboard), Voice (API & SIP), and our Dashboard functionality.
Oct 13, 21:16 CEST
Resolved - This incident has been resolved.
Oct 14, 11:16 CEST
Monitoring - We have mitigated the issue and will continue to monitor the situation closely.
Oct 14, 11:09 CEST
Investigating - We are investigating problems displaying contact interactions in Inbox.
Oct 14, 11:00 CEST
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020
Resolved - We have identified and are mitigated an issue with delayed processing of WhatsApp messages on our Programmable Conversations platform between 16:11 and 16:28 CEST. The situation has been resolved and we're monitoring the situation, apologies for any inconvenience.
Oct 9, 16:30 CEST