MessageBird Status

All Systems Operational

Website - Frontend and User App Operational

Inbox Operational

Flow Builder Operational

SMS Operational

SMS REST API (HTTPS) Operational

SMPP Server 01 Operational

SMPP Server 02 Operational

SMPP Server 03 Operational

SMS API - Old (HTTP) Operational

SMS API - Old (HTTPS) Operational

Mail to SMS Relay 01 Operational

Mail to SMS Relay 02 Operational

Voice Operational

Voice API (HTTPS) Operational

Voice SIP-Trunking Operational

Programmable Conversations & Channels Operational

Conversations API Operational

Messaging API Operational

Email Channel Operational

WhatsApp Channel Operational

LiveChat Widget Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Website Dashboard - Average response time

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API REST - Average response time

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API Voice - Average response time

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Website Dashboard - Uptime

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API REST - Uptime

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API Voice - Uptime

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SMPP Server 01 - Uptime

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SMPP Server 02 - Uptime

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SMPP Server 03 - Uptime

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Past Incidents

Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

SMS delivery delays (API & Dashboard)

Resolved - This incident has been resolved.

From 19:00 till 20:30 (CEST) some messages sent via our REST API or Dashboard got intermittently delayed.
Oct 18, 21:23 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 20:30 CEST

Investigating - We are currently experiencing SMS delivery delays for messages sent via our SMS API's and Dashboard.

We are investigating the situation and we will provide an update as soon as we have additional information.
Oct 18, 19:53 CEST

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Investigating issues with WhatsApp channels

Resolved - This incident has been resolved.
Oct 16, 23:51 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 23:28 CEST

Identified - The issue has been identified and a fix is being implemented.
Oct 16, 23:23 CEST

Investigating - We're currently investigating reports of issues with WhatsApp channels
Oct 16, 22:51 CEST

Issues on Whatsapp channel

Resolved - This incident has been resolved.
Oct 16, 21:30 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 20:48 CEST

Identified - The issue has been identified and we are working on mitigating it.
Oct 16, 19:37 CEST

Investigating - We are currently investigating this issue.
Oct 16, 18:48 CEST

Search in Inbox unavailable

Resolved - This incident has been resolved.
Oct 16, 11:56 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 11:56 CEST

Identified - We have identified and are investigating the issue. Fix to restore functionality will need a bit of time.
Oct 16, 11:28 CEST

Degraded performance in the Programmable Conversations (Twitter API)

Resolved - This incident has been resolved.
Oct 16, 00:45 CEST

Monitoring - We have identified some intermittent Twitter API issues as the root cause of some message delays. We are currently monitoring the situation and we will update accordingly.
Oct 16, 00:24 CEST

Investigating - We are currently investigating an issue with the our Programmable Conversations as the Twitter API is having intermittent issues. Twitter direct messages through our Conversations API may be impacted.
Oct 16, 00:03 CEST

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Database maintenance Inbox and Conversations

Completed - The scheduled maintenance has been completed.
Oct 14, 13:15 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 CEST

Scheduled - We will use this time window to run a database upgrade, which will improve our overall service.

During this window, Inbox will be unavailable and inbound messaging and message status updates via the Conversations API and Flow Builder will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed.

Other services won't be affected, like SMS (API, SMPP, E-mail to SMS, Dashboard), Voice (API & SIP), and our Dashboard functionality.
Oct 13, 21:16 CEST

Issue displaying contact interactions in Inbox

Resolved - This incident has been resolved.
Oct 14, 11:16 CEST

Monitoring - We have mitigated the issue and will continue to monitor the situation closely.
Oct 14, 11:09 CEST

Investigating - We are investigating problems displaying contact interactions in Inbox.
Oct 14, 11:00 CEST

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

Delayed message processing on Programmable Conversations platform

Resolved - We have identified and are mitigated an issue with delayed processing of WhatsApp messages on our Programmable Conversations platform between 16:11 and 16:28 CEST. The situation has been resolved and we're monitoring the situation, apologies for any inconvenience.
Oct 9, 16:30 CEST