All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
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Past Incidents
Oct 15, 2021

No incidents reported today.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
SMS delivery delays
Resolved - This incident has been resolved.
Oct 12, 22:04 CEST
Monitoring - We've identified the issue and resolution has put in place. We're processing all messages at normal speed since 18:43 UTC. We're monitoring the situation.
Oct 12, 20:49 CEST
Investigating - We are currently experiencing SMS delivery delays to some countries.

We are investigating the situation and we will provide an update as soon as we have additional information.
Oct 12, 20:33 CEST
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Calls to Spain are disconnecting shortly after answered.
Resolved - This incident has been resolved.
Oct 7, 20:21 CEST
Monitoring - We have identified that the impact is limited to calls originating through our CCaaS service where calls traverse through a specific route toward Spain. The impacted route has been removed from the routing table.
Oct 7, 15:17 CEST
Investigating - We have received reports that multiple customers are experiencing dropped calls to Spain. We are investigating the reports and analysing the which products are impacted.
Oct 7, 13:40 CEST
Oct 6, 2021

No incidents reported.

Oct 5, 2021
Issues with WhatsApp, Facebook Messenger and Instagram channels
Resolved - This incident has been resolved.
Oct 5, 02:28 CEST
Update - We are observing that the Facebook platform is recovering from an earlier outage. All messages are being processed at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 5, 02:12 CEST
Update - We are observing that the Facebook platform is recovering from an earlier outage. Messages are being processed at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 5, 01:28 CEST
Update - We are continuing to monitor for any further issues.
Oct 5, 01:25 CEST
Update - We are observing that the Facebook platform is recovering from disruptions. Messages are being processed intermittently at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 5, 00:56 CEST
Update - We're observing that the Facebook platform is slowly becoming available again. Messages are being processed intermittently at this time. Our engineering teams are monitoring the progress.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 5, 00:02 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 4, 22:59 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 4, 21:56 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 60 minutes or as soon as more information becomes available.
Oct 4, 20:45 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.
Oct 4, 20:15 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.
Oct 4, 19:45 CEST
Update - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.

We will provide an update in 30 minutes or as soon as more information becomes available.
Oct 4, 19:16 CEST
Monitoring - Our engineering teams are continuing to closely monitor all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.
Oct 4, 18:46 CEST
Identified - We've identified the issue as being a global outage on the Facebook platform. Our engineering teams are closely monitoring all affected traffic. All traffic to and from the WhatsApp, Facebook Messenger and Instagram channels will be delayed pending resolution of the outage; no messages are lost.
Oct 4, 18:13 CEST
Investigating - We're currently investigating reports of issues with availability across our WhatsApp, Facebook Messenger and Instagram channels.
Oct 4, 17:58 CEST
Oct 4, 2021
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.

Oct 1, 2021

No incidents reported.

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