All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Platform - Europe Region - SMPP01 Operational
SMPP Platform - Europe Region - SMPP02 Operational
SMPP Platform - Europe Region - SMPP03 Operational
SMPP Platform - APAC Region Operational
SMS API V1 - HTTP(S) Operational
Mail to SMS Relay Service Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
24sessions Operational
90 days ago
99.97 % uptime
Today
Instance ? Operational
90 days ago
99.92 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Database upgrade maintenance scheduled to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.

Posted on Nov 28, 2023 - 13:07 CET
Website Dashboard - Average response time
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API REST - Average response time
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API Voice - Average response time
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Website Dashboard - Uptime
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API REST - Uptime
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API Voice - Uptime
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SMPP Server 01 - Uptime
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SMPP Server 02 - Uptime
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SMPP Server 03 - Uptime
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Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Resolved - Our engineering team has confirmed that the issue has been successfully mitigated. We apologise for any inconvenience this may have caused you.
Dec 5, 14:51 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 10:52 CET
Update - We are currently investigating this issue in collaboration with Meta. Once we have an update, we will promptly inform you.
Dec 4, 18:09 CET
Update - As your recently modified template is currently pending approval, it can not be used for messaging. As a temporary solution until this problem is resolved, we recommend creating a new template, which will undergo the approval process. This issue explicitly affects templates already edited and approved for the Engagement Platform.
Dec 4, 18:05 CET
Investigating - Our engineering team is actively investigating an issue wherein customers trying to modify WhatsApp templates are experiencing a prolonged pending status.
Dec 4, 16:47 CET
Dec 4, 2023
Resolved - Our engineering team has confirmed this issue has been resolved. We apologise for any inconvenience this may have caused you.
Dec 4, 16:46 CET
Update - Our engineering team continues working on the fix. Once it has been rolled out and verified, we will inform you.
Nov 29, 13:36 CET
Update - Our engineering team is actively addressing this issue and will provide an update tomorrow, Wednesday.
Nov 28, 20:12 CET
Identified - Our engineering team has identified an issue impacting the processing of incoming emails with large payloads, excluding attachments. This is impacting our Engagement platform.
Our engineering is currently working on a fix.

Nov 28, 15:56 CET
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.