All Systems Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
SMS Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
LiveChat Widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Sep 20, 2020

No incidents reported today.

Sep 19, 2020
Resolved - We've started to reroute Voice API traffic back to the affected Asia PoP for Asia traffic. Our team will keep monitoring the results.

We consider the incident resolved.
Sep 19, 22:26 CEST
Monitoring - We've started to reroute Voice API traffic back to the affected EU PoP for EU traffic, and we are monitoring the results. The next phase will be re-enabling the affected Asia PoP.

We will provide an update as soon as we have additional information.
Sep 19, 22:01 CEST
Update - A fix has been implemented, and we're testing the results.

We keep investigating the situation and we will provide an update as soon as we start moving the previous affected PoP's back in to production.
Sep 19, 21:44 CEST
Identified - Voice API and SIP traffic is confirmed flowing successfully via our healthy PoP's.

We keep investigating the situation and we will provide an update as soon as we have additional information.
Sep 19, 20:29 CEST
Update - Mitigation has been put in place to reroute the traffic to the affected PoP's via our healthy PoP's.

We keep investigating the situation and we will provide an update as soon as we have additional information.
Sep 19, 19:53 CEST
Investigating - We are currently observing audio quality problems with our Voice (API, SIP, WebRTC) service.

We are investigating the situation and we will provide an update as soon as we have additional information.
Sep 19, 19:12 CEST
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - We have identified the issue and consider the incident to be resolved.
Sep 11, 08:48 CEST
Identified - Some customers using Line are affected. The issue has been identified and a fix will be implemented at the start of the business day.
Sep 11, 04:16 CEST
Sep 10, 2020

No incidents reported.

Sep 9, 2020
Resolved - This incident has been resolved. No data was lost.
Sep 9, 15:13 CEST
Update - Systems back to normal. We are continuing investigating the underlying root cause.
Sep 9, 15:00 CEST
Investigating - We are currently investigating an issue on Inbox. Agents saw errors making changes to tickets.
Sep 9, 14:56 CEST
Sep 8, 2020

No incidents reported.

Sep 7, 2020
Resolved - This incident has been resolved.

Customers were not able to create new SMPP connections/binds to SMPP01 (smpp01.messagebird.com). Active connections/binds to SMPP01 were not impacted, and able to send and receive SMS traffic.

Please be advised we offer multiple SMPP servers, where customers are able to connect and send traffic to:
- smpp01.messagebird.com
- smpp02.messagebird.com
- smpp03.messagebird.com
Sep 7, 11:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 7, 10:52 CEST
Investigating - We are currently observing problems with one of our SMPP servers: SMPP01 (smpp01.messagebird.com / 35.204.9.113)

Please use the other SMPP servers that we offer to our customers: smpp02.messagebird.com and smpp03.messagebird.com

We are investigating the situation and we will provide an update as soon as we have additional information.
Sep 7, 10:41 CEST
Sep 6, 2020

No incidents reported.