All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Platform - Europe Region - SMPP01 Operational
SMPP Platform - Europe Region - SMPP02 Operational
SMPP Platform - Europe Region - SMPP03 Operational
SMPP Platform - APAC Region Operational
SMS API V1 - HTTP(S) Operational
Mail to SMS Relay Service Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
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SMPP Server 01 - Uptime
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SMPP Server 02 - Uptime
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SMPP Server 03 - Uptime
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Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Intermittent delays of small volume of outbound (low priority) SMS messages
Resolved - The incident is resolved.

Further investigation has allowed us to confirm that this incident has only impacted 1 customer of MessageBird with specific SMS traffic being sent via our SMS API.
Sep 30, 20:30 CEST
Identified - The cause of the issue is identified, and we're working on a fix.

Our investigation has shown that the impact seems to be impacting a very small number of our users with very specific traffic conditions.
Sep 30, 19:55 CEST
Investigating - Since 17:00 UTC, we're observing delivery delays for a small proportion of outbound SMS messages (low priority traffic only).

Our team is mobilized and investigating the issue.
Sep 30, 19:00 CEST
Sep 29, 2022
WhatsApp channel maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 17:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 CEST
Scheduled - MessageBird is always committed to delivering the best and most reliable service possible to our customers. After a recent routine upgrade of the Meta WhatsApp business clients to the latest stable version, we have observed an increase in the number of channels going into an offline state, which has had some impact on message processing for a small number of customers. This has required our engineers to intervene to mitigate issues.

While we work with Meta to understand the actual root cause of the issue, our engineering team has developed a mitigation plan that we will apply to all customer channels to ensure that WhatsApp channels remain online and prevent impacting your WhatsApp service.

This will require a short period of maintenance, during which time your WhatsApp channel will be unavailable for up to 10 minutes. During this time, sending and receiving messages and status updates will be delayed. However, no messages will be lost during the maintenance period and delivered as soon as the channel is available again.
Sep 22, 18:56 CEST
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

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