Investigating - We are currently investigating an issue receiving webhooks from twitter. This is affecting our capability to report new receiving messages for enterprise channels.
Aug 3, 03:24 CEST
Aug 3, 03:24 CEST
Update - Our engineering team will continue working and monitoring until this issue is fully resolved.
Aug 2, 17:51 CEST
Aug 2, 17:51 CEST
Update - Our engineering team will continue working and monitoring until this issue is fully resolved.
Aug 2, 15:59 CEST
Aug 2, 15:59 CEST
Update - We would like to inform you that only a very small subset of customers are affected by this issue when trying to search for contacts by platform identifiers such as email and phone number. Affected customers will receive contact not found when searching using platform identifiers.
Aug 2, 15:54 CEST
Aug 2, 15:54 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 15:19 CEST
Aug 2, 15:19 CEST
Connectivity
Operational
SMS - APAC
Operational
SMS - EMEA
Operational
SMS - Northern America
Operational
SMS - Latin America
Operational
Voice - Global
Operational
SMS Products
Operational
SMS REST API (HTTPS)
Operational
SMPP Server 01
Operational
SMPP Server 02
Operational
SMPP Server 03
Operational
SMS API - Old (HTTP)
Operational
SMS API - Old (HTTPS)
Operational
Mail to SMS Relay 01
Operational
Mail to SMS Relay 02
Operational
Voice Products
Operational
Voice API (HTTPS)
Operational
Voice SIP-Trunking
Operational
Programmable Conversations & Channels
Degraded Performance
Conversations API
Degraded Performance
Messaging API
Operational
Email Channel
Operational
WhatsApp Channel
Operational
Website - Frontend and User App
Operational
Inbox
Degraded Performance
Flow Builder
Operational
Omnichannel Chat Widget
Operational
Numbers (API & Telserv.nl)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database maintenance
Aug 6, 23:00 - Aug 7, 00:00 CEST
Database upgrade maintenance scheduled on the 06.08.2021 between 22:00 and 22:15 PM UTC to improve our overall database performance.
Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.
No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Posted on Jul 27, 16:20 CEST
Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.
No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Posted on Jul 27, 16:20 CEST
Database Maintenance
Aug 8, 22:00-22:15 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 27, 21:14 CEST
Jul 27, 21:14 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 27, 15:40 CEST
Jul 27, 15:40 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Jul 27, 15:38 CEST
Jul 27, 15:38 CEST
Scheduled -
Database upgrade maintenance scheduled on the 08.08.2021 between 20:00 and 20:15 PM UTC to improve our overall database performance.
Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, and Flows supported by the Conversations API. The Conversations API will fail to accept messages during this time. Inbound messaging on these products will be delayed and deliver upon completion of the maintenance.
Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Jul 27, 13:57 CEST
Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, and Flows supported by the Conversations API. The Conversations API will fail to accept messages during this time. Inbound messaging on these products will be delayed and deliver upon completion of the maintenance.
Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Jul 27, 13:57 CEST