All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Platform - Europe Region - SMPP01 Operational
SMPP Platform - Europe Region - SMPP02 Operational
SMPP Platform - Europe Region - SMPP03 Operational
SMPP Platform - APAC Region Operational
SMS API V1 - HTTP(S) Operational
Mail to SMS Relay Service Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website Dashboard - Average response time
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API REST - Average response time
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API Voice - Average response time
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Website Dashboard - Uptime
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API REST - Uptime
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API Voice - Uptime
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SMPP Server 01 - Uptime
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SMPP Server 02 - Uptime
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SMPP Server 03 - Uptime
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Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Delays WhatsApp messages
Resolved - This incident has been resolved by Meta.
May 17, 20:50 CEST
Update - While we are not observing any delays at the moment until the incident is deemed resolved by Meta some customers may experience some intermittent delays sending Whatsapp messages. Inbound and status updates are not affected.

Our engineering team continue to monitor this incident, as soon as we have an update we will notify it.
May 17, 19:59 CEST
Update - We are not observing any delays, we continue monitoring this incident until Meta confirms it has been mitigated.
May 17, 18:36 CEST
Update - During the last hour, we experienced intermittent failures. While we are not observing any delays at the moment, we continue to monitor this incidents until Meta has fully resolved it.
May 17, 17:50 CEST
Monitoring - Our engineering team is observing delays in sending Whatsapp messages due to an issue on the Meta side. https://status.fb.com/whatsapp-business-api.
We will continue to work closely with Meta until it is resolved.
May 17, 17:05 CEST
Delays in a portion of WhatsApp messages
Resolved - This incident has been resolved.
May 17, 16:37 CEST
Update - We are not observing delays on our end confirming outbound messages are getting delivered with no issues. This incident has only affected outbound messages, inbound and status updates were not affected.

Meta has raised their status page https://status.fb.com/whatsapp-business-api and Meta continues to investigate the issue. Our engineers will continue to monitor this incident.
May 17, 16:15 CEST
Monitoring - Our team has been working closely with the Meta support engineering team. Meta has confirmed there is an issue on their side affecting contact validation which impacts the message delivery. While Meta continues mitigating the issue, we are observing since 15:30 CET that traffic has been getting processed.

Our engineering team continue to monitor this incident until it is fully resolved.
May 17, 15:52 CEST
Investigating - We are currently investigating delays in a portion of WhatsApp channels.
May 17, 14:46 CEST
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
SMS Delivery Failures to United States & Canada for 10DLC senders
Resolved - This incident has been resolved.
May 12, 17:00 CEST
Monitoring - The situation has been mitigated. We're observing the results.
May 12, 15:32 CEST
Update - We are continuing to investigate this issue.
May 12, 15:03 CEST
Update - We are continuing to investigate this issue.
May 12, 12:37 CEST
Investigating - We're currently investigating an issue causing SMS delivery failures to the United States & Canada, for messages sent from a 10DLC long number.

Messages sent from Toll-Free Numbers and Short Codes are delivered as expected.
May 12, 11:50 CEST
Error when installing Facebook Channels.
Resolved - This incident is now resolved.
May 12, 12:20 CEST
Investigating - We are investigating an issue with installing Facebook channels. When redirected to Facebook during the installation process customers may receive an error message.
May 12, 11:46 CEST
May 11, 2022

No incidents reported.

May 10, 2022
Instagram - Inbound messages may not be received
Resolved - 9th May at 11:05 PM CET Meta has informed us that the issue has been resolved.
May 10, 09:15 CEST
Monitoring - This is to notify our customers that Meta has informed us about an ongoing issue delivering inbound webhooks that may be affecting some customers by not receiving inbound messages. After our investigation, we have observed that the issue started affecting partially and intermittently some customers last Friday at 04:40 CET. While our engineering team has confirmed inbound messages are being received by our systems, a subset of customers may be intermittently affected at times until the issue is completely deemed resolved by Meta.

Our engineer team continue to monitor our system and we keep working closely with Meta to understand when it will be resolved and the impact.

https://status.fb.com/graph-api
May 9, 17:38 CEST
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Inbound Instagram are not being received
Resolved - This incident has been resolved.
May 6, 19:33 CEST
Investigating - We are currently investigating this issue.
May 6, 13:51 CEST
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

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