MessageBird Status

All Systems Operational

Connectivity Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Northern America Operational

SMS - Latin America Operational

Voice - Global Operational

SMS Products Operational

SMS REST API (HTTPS) Operational

SMPP Server 01 Operational

SMPP Server 02 Operational

SMPP Server 03 Operational

SMS API - Old (HTTP) Operational

SMS API - Old (HTTPS) Operational

Mail to SMS Relay 01 Operational

Mail to SMS Relay 02 Operational

Voice Products Operational

Voice API (HTTPS) Operational

Voice SIP-Trunking Operational

Programmable Conversations & Channels Operational

Conversations API Operational

Messaging API Operational

Email Channel Operational

WhatsApp Channel Operational

Website - Frontend and User App Operational

Inbox Operational

Flow Builder Operational

Omnichannel Chat Widget Operational

Numbers (API & Telserv.nl) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Website Dashboard - Average response time

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API REST - Average response time

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API Voice - Average response time

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Website Dashboard - Uptime

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API REST - Uptime

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API Voice - Uptime

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SMPP Server 01 - Uptime

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SMPP Server 02 - Uptime

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SMPP Server 03 - Uptime

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Past Incidents

Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Delays in Whatsapp outbound messages

Resolved - This incident has been resolved.
Sep 14, 11:00 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 14, 10:43 CEST

Investigating - We are currently experiencing some delays processing outbound messages. Our engineering team is actively working on this
Sep 14, 10:06 CEST

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

Upstream DDoS attack impacting Voice Services

Resolved - This incident has been resolved.
Sep 10, 19:45 CEST

Monitoring - One of MessageBird's network service providers has experienced several DDoS attacks throughout the day. These attacks are impacting all network traffic that traverses through their autonomous system. For MessageBird and Telserv customers, the impact of this DDoS may manifest as:

- choppy audio quality on some calls.
- random call disconnects.
- inability to access the Telserv Portal, or partner API.

Our NSP continues to closely monitor their network and make manual mitigation actions as required.
Sep 10, 16:28 CEST

Sep 9, 2021

Carrier DDOS attack impacted TelServ traffic between 12:49 UTC until 13:51 UTC

Resolved - Between 12:49 UTC until 13:51 UTC on September 9th Voice Calling, Portal, and API access for a portion of our Numbers/Telserv related services were degraded. Additional services such as SipTrunking and Voice API were impacted and customers may have experienced choppy audio, dropped calls, or failed inbound/outbound calling.

The root cause was a DDoS attack against a client located within a shared data center as MessageBird. The network carrier is investigating why their anti-DDoS system failed to prevent this issue.
Sep 9, 19:22 CEST

Inbox issues when rendering WhatsApp messages

Resolved - The issue is resolved.
Sep 9, 16:32 CEST

Investigating - We received reports of WhatsApp messages not rendering in Inbox. The team is investigating.
Sep 9, 15:53 CEST

Sep 8, 2021

Problems receiving SMS for a subset of Dutch long number VMNs

Resolved - This incident has been resolved.
Sep 8, 13:55 CEST

Identified - The issue has been identified: a downstream provider is not receiving messages. We are monitoring their response.
Sep 8, 10:08 CEST

Investigating - We are currently investigating this issue.
Sep 8, 09:23 CEST

Sep 7, 2021

No incidents reported.

Sep 6, 2021

Delays on WhatsApp Media Messages

Resolved - This incident has been resolved.
Sep 6, 17:05 CEST

Monitoring - A fix has been rolled out and all messages have been delivered. Our team will continue to monitor this situation.
We apologise for any inconvinience this has been caused.
Sep 6, 13:22 CEST

Update - Our team has fixed the delays for most of the affected channels. Currently, we are working on mitigation the issue for a very small subset of channels.
Sep 6, 12:57 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 6, 11:10 CEST

Investigating - We are currently observing delays for WhatsApp media messages. Our teams are investigating what is causing the issues.
Sep 6, 10:51 CEST

Delays on WhatsApp Media Messages

Resolved - This incident has been resolved.
Sep 6, 09:36 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 09:31 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 6, 09:28 CEST

Investigating - We are currently observing delays for WhatsApp media messages. Our teams are investigating what is causing the issues.
Sep 6, 06:55 CEST

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

Contact search not producing consistent results

Resolved - This incident has been resolved, search functionality by first name or last name is restored.
Sep 3, 17:57 CEST

Monitoring - The team deployed a temporary fix that allow searching for first name OR last name to produce the expected results, while we continue to work on a solution that will restore the search capability of having consistent search results for first name AND last name.
Sep 3, 17:38 CEST

Identified - The team identified an issue where contact search is not producing consistent results when searching by first name and last name. Searches by phone number, email and display name are working correctly.
Sep 3, 16:58 CEST