All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers (API & Telserv.nl) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 11:00 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 10:43 CEST
Investigating - We are currently experiencing some delays processing outbound messages. Our engineering team is actively working on this
Sep 14, 10:06 CEST
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - This incident has been resolved.
Sep 10, 19:45 CEST
Monitoring - One of MessageBird's network service providers has experienced several DDoS attacks throughout the day. These attacks are impacting all network traffic that traverses through their autonomous system. For MessageBird and Telserv customers, the impact of this DDoS may manifest as:

- choppy audio quality on some calls.
- random call disconnects.
- inability to access the Telserv Portal, or partner API.

Our NSP continues to closely monitor their network and make manual mitigation actions as required.
Sep 10, 16:28 CEST
Sep 9, 2021
Resolved - Between 12:49 UTC until 13:51 UTC on September 9th Voice Calling, Portal, and API access for a portion of our Numbers/Telserv related services were degraded. Additional services such as SipTrunking and Voice API were impacted and customers may have experienced choppy audio, dropped calls, or failed inbound/outbound calling.

The root cause was a DDoS attack against a client located within a shared data center as MessageBird. The network carrier is investigating why their anti-DDoS system failed to prevent this issue.
Sep 9, 19:22 CEST
Resolved - The issue is resolved.
Sep 9, 16:32 CEST
Investigating - We received reports of WhatsApp messages not rendering in Inbox. The team is investigating.
Sep 9, 15:53 CEST
Sep 8, 2021
Resolved - This incident has been resolved.
Sep 8, 13:55 CEST
Identified - The issue has been identified: a downstream provider is not receiving messages. We are monitoring their response.
Sep 8, 10:08 CEST
Investigating - We are currently investigating this issue.
Sep 8, 09:23 CEST
Sep 7, 2021

No incidents reported.

Sep 6, 2021
Resolved - This incident has been resolved.
Sep 6, 17:05 CEST
Monitoring - A fix has been rolled out and all messages have been delivered. Our team will continue to monitor this situation.
We apologise for any inconvinience this has been caused.
Sep 6, 13:22 CEST
Update - Our team has fixed the delays for most of the affected channels. Currently, we are working on mitigation the issue for a very small subset of channels.
Sep 6, 12:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 11:10 CEST
Investigating - We are currently observing delays for WhatsApp media messages. Our teams are investigating what is causing the issues.
Sep 6, 10:51 CEST
Resolved - This incident has been resolved.
Sep 6, 09:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 09:31 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 6, 09:28 CEST
Investigating - We are currently observing delays for WhatsApp media messages. Our teams are investigating what is causing the issues.
Sep 6, 06:55 CEST
Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021
Resolved - This incident has been resolved, search functionality by first name or last name is restored.
Sep 3, 17:57 CEST
Monitoring - The team deployed a temporary fix that allow searching for first name OR last name to produce the expected results, while we continue to work on a solution that will restore the search capability of having consistent search results for first name AND last name.
Sep 3, 17:38 CEST
Identified - The team identified an issue where contact search is not producing consistent results when searching by first name and last name. Searches by phone number, email and display name are working correctly.
Sep 3, 16:58 CEST