All Systems Operational
Site - bird.com ? Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Dashboard - app.bird.com Operational
90 days ago
100.0 % uptime
Today
AI Hub - Europe Operational
AI Hub - US (West) Operational
AI Hub - Asia (India) Operational
Analytics - Europe Operational
Analytics - US (West) Operational
Analytics - Asia (India) Operational
Campaigns - Europe Operational
Campaigns - US (West) Operational
Campaigns - Asia (India) Operational
Channels - Europe Operational
Channels - US (West) Operational
Channels - Asia (India) Operational
Connectors - Europe Operational
Connectors - US (West) Operational
Connectors - Asia (India) Operational
Contacts - Europe Operational
Contacts - US (West) Operational
Contacts - Asia (India) Operational
Flows - Europe Operational
Flows - US (West) Operational
Flows - Asia (India) Operational
Inbox - Europe Operational
Inbox - US (West) Operational
Inbox - Asia (India) Operational
Journey - Europe Operational
Journey - US (West) Operational
Journey - Asia (India) Operational
Organizations (Billing, IAM, Settings, Wallets) - Europe Operational
Organizations (Billing, IAM, Settings, Wallets) - US (West) Operational
Organizations (Billing, IAM, Settings, Wallets) - Asia (India) Operational
Payments - Card - Europe Operational
Payments - Card - US (West) Operational
Payments - Card - Asia (India) Operational
Payments - Pay - Europe Operational
Payments - Pay - US (West) Operational
Payments - Pay - Asia (India) Operational
Connectivity Platform ? Operational
90 days ago
100.0 % uptime
Today
Dashboard - dashboard.messagebird.com Operational
90 days ago
100.0 % uptime
Today
SMS - Connectivity - APAC Operational
SMS - Connectivity - EMEA Operational
SMS - Connectivity - LATAM Operational
SMS - Connectivity - NORAM Operational
Voice - Connectivity - Global Operational
SMS - API ? Operational
SMS - SMPP - EU - SMPP01 Operational
SMS - SMPP - EU - SMPP02 Operational
SMS - SMPP - EU - SMPP03 Operational
SMS - SMPP - APAC Operational
SMS - API V1 ? Operational
SMS - Mail to SMS Relay Service Operational
Voice - API Operational
Voice - SIP Trunking Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Numbers - API ? Operational
Conversations - API Operational
Messaging - API Operational
Email Channel Operational
WhatsApp Channel Operational
24sessions Operational
90 days ago
100.0 % uptime
Today
Instance ? Operational
90 days ago
100.0 % uptime
Today
Data API Operational
90 days ago
100.0 % uptime
Today
Keeper API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SMS Product: SMPP VPN03 Maintenance Mar 20, 2024 10:00-12:00 CET
Bird is conducting planned maintenance on the 20th of March from 10:00 CET until 12:00 CET on our SMS SMPP VPN03 server (35.204.222.193).
During the maintenance window, customers connected via the VPN03 server will be disconnected.
Our service remains uninterrupted on the VPN01 server (35.204.199.41) and VPN02 server (35.204.252.142) during the maintenance window.

This only affects customers sending SMS and connecting to SMPP over VPN03.

Posted on Mar 13, 2024 - 10:03 CET
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 21:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 CET
Scheduled - Database upgrade maintenance scheduled to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.

Mar 5, 15:32 CET
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - The engineering team has identified the issue and resolved it.
Mar 15, 19:49 CET
Investigating - Our engineering team is investigating an issue affecting customers creating new cases with support-center. The cases are not being created and returning errors.
Mar 15, 19:24 CET
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - Our engineering team has confirmed the issue has been mitigated. We apologise for any inconvenience this may have caused you.
Mar 13, 19:28 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 17:39 CET
Identified - Our engineering team has identified an issue affecting customers using Flows with the AI intent and FAQ components. The flow is returning errors on those AI steps. We are working on a fix.
Mar 13, 15:59 CET
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - The login issues related to Google's SSO service have been resolved. We appreciate your patience and apologize for any inconvenience caused during this period.
Mar 5, 17:36 CET
Monitoring - We are noticing slow recovery and have started seeing successful logins. Our team continues to monitor the situation closely.
Mar 5, 17:29 CET
Update - We are continuing to work on a fix for this issue.
Mar 5, 17:21 CET
Update - We are continuing to work on a fix for this issue.
Mar 5, 17:20 CET
Identified - We're currently experiencing login disruptions due to timeout issues with Google's SSO service. We're monitoring the situation closely and will provide updates as we have more information.
Mar 5, 17:16 CET