All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Dec 4, 2020

No incidents reported today.

Dec 3, 2020
General maintenance on smpp03.messagebird.com
Completed - The scheduled maintenance has been completed.
Dec 3, 09:05 CET
Verifying - Verification is currently underway for the maintenance items.
Dec 3, 09:02 CET
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 CET
Scheduled - General maintenance on smpp03.messagebird.com on 03.12.2020 between 08:00 and 08:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 03.12.2020 between 08:00 and 08:15 AM UTC. We might restart connections at smpp03.messagebird.com during the maintenance if it will be necessary. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Dec 2, 17:21 CET
Dec 2, 2020

No incidents reported.

Dec 1, 2020
Maintenance on smpp01.messagebird.com
Completed - The scheduled maintenance has been completed.
Dec 1, 10:04 CET
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 10:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 10:00 CET
Scheduled - Maintenance on smpp01.messagebird.com on 01.12.2020 between 09:00 and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 01.12.2020 between 09:00 and 09:15 AM UTC. We might restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Nov 30, 12:08 CET
Maintenance on smpp02.messagebird.com
Completed - The scheduled maintenance has been completed.
Dec 1, 09:04 CET
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 09:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 09:00 CET
Scheduled - Maintenance on smpp02.messagebird.com on 01.12.2020 between 08:00 and 08:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 01.12.2020 between 08:00 and 08:15 AM UTC. We might restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Nov 30, 12:07 CET
Nov 30, 2020
Operator Notification: Vodafone Germany
Resolved - This incident has been resolved.
Nov 30, 13:38 CET
Update - We are continuing to investigate this issue with the operator with priority. The majority of messages are delivering normally but we continue to observe some delays and a higher incidence of messages pending on the network.
Nov 24, 16:41 CET
Update - We continue to observe delayed delivery to Vodafone Germany (26202), with a high percentage of messages pending on the network. Investigation with the operator is ongoing.
Nov 23, 20:49 CET
Investigating - Vodafone Germany (26202) is currently experiencing network issues, and this may result in delayed or failed message delivery to this network. The operator is working to resolve the issue, and we will update this status once we have verified this resolution.
Nov 23, 15:56 CET
Nov 29, 2020

No incidents reported.

Nov 28, 2020
Delays delivering SMS from dashboard and REST api
Resolved - After careful monitoring we can confirm that the issue has been resolved.

From 8:55 to 9:20 UTC, we observed delays in all messages sent through REST api or Campaign builder in our dashboard.
Nov 28, 11:25 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 10:27 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 10:13 CET
Nov 27, 2020

No incidents reported.

Nov 26, 2020
Voice Maintenance 26/11/2020: Global inbound call routing migration
Completed - The scheduled maintenance has been completed.
Nov 26, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 CET
Scheduled - As part of our ongoing effort to improve our global communication network, we will be migrating some inbound call routes to our new, highly available set of voice proxies on 26/11/2020 from 20:00 - 21:00 CEST.

We do not expect any impact to your business during the migration, as this has been planned and tested by our engineering teams and it is our responsibility to be transparent with our business partners. If you have questions, concerns, or requests please reach out to our support team or your account manager.
Nov 26, 10:26 CET
Voice Maintenance 26/11/2020: Global inbound call routing migration
Completed - The scheduled maintenance has been completed.
Nov 26, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 CET
Scheduled - As part of our ongoing effort to improve our global communication network, we will be migrating some inbound call routes to our new, highly available set of voice proxies on 26/11/2020 from 20:00 - 21:00 CEST.

We do not expect any impact to your business during the migration, as this has been planned and tested by our engineering teams and it is our responsibility to be transparent with our business partners. If you have questions, concerns, or requests please reach out to our support team or your account manager.
Nov 23, 17:48 CET
Nov 25, 2020
Failed media uploads in Whatsapp channel, also affecting Inbox
Resolved - This incident has been resolved.
Nov 25, 23:00 CET
Monitoring - A fix is currently running and we are monitoring the results. It will take some time for all delayed uploads to be processed.
Nov 25, 22:23 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 21:24 CET
Investigating - We are currently investigating this issue.
Nov 25, 21:10 CET
Nov 24, 2020
Nov 23, 2020
Maintenance on smpp03.messagebird.com
Completed - The scheduled maintenance has been completed.
Nov 23, 14:02 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 23, 14:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 14:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 11:31 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 11:30 CET
Scheduled - Maintenance on smpp03.messagebird.com on 23.11.2020 between 01:00 and 01:15 PM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 23.11.2020 between 01:00 and 01:15 PM UTC. During the maintenance the SMPP connections at smpp03.messagebird.com will be re-established automatically.

If you have active traffic on smpp03.messagebird.com, we advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Nov 23, 14:00 CET
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

← Incident History Powered by Statuspage