MessageBird Status

All Systems Operational

Connectivity Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Northern America Operational

SMS - Latin America Operational

Voice - Global Operational

SMS Products Operational

SMS REST API (HTTPS) Operational

SMPP Platform - Europe Region - SMPP01 Operational

SMPP Platform - Europe Region - SMPP02 Operational

SMPP Platform - Europe Region - SMPP03 Operational

SMPP Platform - APAC Region Operational

SMS API V1 - HTTP(S) Operational

Mail to SMS Relay Service Operational

Voice Products Operational

Voice API (HTTPS) Operational

Voice SIP-Trunking Operational

Programmable Conversations & Channels Operational

Conversations API Operational

Messaging API Operational

Email Channel Operational

WhatsApp Channel Operational

Website - Frontend and User App Operational

Inbox Operational

Flow Builder Operational

Omnichannel Chat Widget Operational

Numbers (API & Telserv.nl) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Certificate Change for REST API service (*.messagebird.com) Jul 6, 08:00-08:15 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 11:59 CEST

Scheduled - On the 9th of July 2022 the current certificate for the REST API service will be expiring.

The certificate will be renewed on Friday the 10th of June 2022 and the public key will be provided in PEM and DER format for download.

The certificate change is scheduled for Wednesday the 6th of July 2022 at 06:00 UTC. The certificate of rest.messagebird.com and api.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.

A copy of the certificate can be found here:

https://messagebird.com/download/certificates/messagebird-com-2022-2023.crt
https://messagebird.com/download/certificates/messagebird-com-2022-2023.der
Jun 7, 17:24 CEST

System Metrics Month Week Day

Website Dashboard - Average response time

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API REST - Average response time

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API Voice - Average response time

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Website Dashboard - Uptime

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API REST - Uptime

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API Voice - Uptime

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SMPP Server 01 - Uptime

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SMPP Server 02 - Uptime

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SMPP Server 03 - Uptime

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Past Incidents

Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

Experiencing delays on WhatsApp Channels

Resolved - Messages are processing as expected
Jun 28, 19:55 CEST

Investigating - We are currently investigating delays on the Conversations API regarding WhatsApp Channels. Customers may have experienced delivery delays starting around 16:30UTC
Jun 28, 19:23 CEST

Delays on outbound SMS traffic

Resolved - This incident has been resolved.
Jun 28, 17:08 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 14:36 CEST

Identified - We identified the delays to because by failing HLR lookups. Our engineers are currently working on a mitigation. We will keep you updated on our status page.
Jun 28, 12:59 CEST

Investigating - We are seeing increased delays on outgoing SMS traffic. We are investigating.
Jun 28, 12:09 CEST

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Errors in Messaging API and WhatsApp templates in Inbox

Resolved - This incident has been resolved.
Jun 24, 13:28 CEST

Monitoring - We have deployed a fix and we are currently monitoring the system.
Jun 24, 13:20 CEST

Identified - We have identified the source of the issue and are working on a fix.
Jun 24, 13:12 CEST

Investigating - We are currently investigating errors within our Messaging API which are impacting a limited set of WhatsApp functionality. Inbox is also impacted, but only with WhatsApp templates. We are actively working on a resolution.
Jun 24, 13:12 CEST

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.