Investigating - We are observing that a very small subset of Whatsapp channels is still affected by this incident causing them not able to process inbound media messages.
Our team continues working on a permanent fix and monitoring the affected channels.
Jun 9, 10:57 CEST
Our team continues working on a permanent fix and monitoring the affected channels.
Jun 9, 10:57 CEST
Update - While we are not seeing any issues affecting inbound media message delivery, our engineering team will continue to monitor the issue over the next 24 hours.
Jun 7, 14:59 CEST
Jun 7, 14:59 CEST
Monitoring - Currently, there is no channel affected and our engineering team continues to monitor this issue.
During this period the affected channels were unable to process inbound media messages, thus those messages were not delivered.
Jun 7, 13:13 CEST
During this period the affected channels were unable to process inbound media messages, thus those messages were not delivered.
Jun 7, 13:13 CEST
Update - For a small subset of channels and traffic, we are experiencing a service disruption for Whatsapp inbound media messages, during this time inbound media messages will not be processed. Outbound messages will be delayed and process once this issue has been addressed.
Our engineering team is currently investigating this issue.
Jun 7, 12:34 CEST
Our engineering team is currently investigating this issue.
Jun 7, 12:34 CEST
Investigating - We are currently investigating the issue. This is not affecting all customers.
Jun 7, 12:05 CEST
Jun 7, 12:05 CEST
Connectivity
Operational
SMS - APAC
Operational
SMS - EMEA
Operational
SMS - Northern America
Operational
SMS - Latin America
Operational
Voice - Global
Operational
SMS Products
Operational
SMS REST API (HTTPS)
Operational
SMPP Server 01
Operational
SMPP Server 02
Operational
SMPP Server 03
Operational
SMS API - Old (HTTP)
Operational
SMS API - Old (HTTPS)
Operational
Mail to SMS Relay 01
Operational
Mail to SMS Relay 02
Operational
Voice Products
Operational
Voice API (HTTPS)
Operational
Voice SIP-Trunking
Operational
Programmable Conversations & Channels
Degraded Performance
Conversations API
Operational
Messaging API
Operational
Email Channel
Operational
WhatsApp Channel
Degraded Performance
Website - Frontend and User App
Operational
Inbox
Operational
Flow Builder
Operational
Omnichannel Chat Widget
Operational
Numbers (API & Telserv.nl)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Certificate Change for REST API service (*.messagebird.com)
Jul 1, 08:00-09:00 CEST
On the 9th of July 2021 the current certificate for the REST API service will be expiring.
The certificate will be renewed on Monday the 7th of June 2021 and the public key will be provided in PEM and DER format for download.
The certificate change is scheduled for Monday the 1st of July 2021 at 06:00 UTC. The certificate of rest.messagebird.com and api.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.
A copy of the certificate can be found here:
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.crt
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.cer
Posted on May 3, 17:56 CEST
The certificate will be renewed on Monday the 7th of June 2021 and the public key will be provided in PEM and DER format for download.
The certificate change is scheduled for Monday the 1st of July 2021 at 06:00 UTC. The certificate of rest.messagebird.com and api.messagebird.com will be affected. Though the vast majority of applications will not be impacted in any way, there is a possibility that some applications are performing a comparison of the certificate with a local copy.
A copy of the certificate can be found here:
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.crt
https://www.messagebird.com/download/certificates/messagebird-com-2021-2022.cer
Posted on May 3, 17:56 CEST