MessageBird Status

All Systems Operational

Connectivity Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Northern America Operational

SMS - Latin America Operational

Voice - Global Operational

SMS Products Operational

SMS REST API (HTTPS) Operational

SMPP Server 01 Operational

SMPP Server 02 Operational

SMPP Server 03 Operational

SMS API - Old (HTTP) Operational

SMS API - Old (HTTPS) Operational

Mail to SMS Relay 01 Operational

Mail to SMS Relay 02 Operational

Voice Products Operational

Voice API (HTTPS) Operational

Voice SIP-Trunking Operational

Programmable Conversations & Channels Operational

Conversations API Operational

Messaging API Operational

Email Channel Operational

WhatsApp Channel Operational

Website - Frontend and User App Operational

Inbox Operational

Flow Builder Operational

Omnichannel Chat Widget Operational

Numbers (API & Telserv.nl) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on smpp03.messagebird.com Dec 2, 10:00-10:15 CET

Maintenance on smpp03.messagebird.com on 02.12.2021 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 02.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Posted on Nov 24, 14:59 CET

Conversations Database maintenance Dec 5, 22:00-22:15 CET

Database upgrade maintenance scheduled to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Posted on Nov 26, 12:40 CET

Maintenance on smpp02.messagebird.com Dec 6, 10:00-10:15 CET

Maintenance on smpp02.messagebird.com on 06.12.2021 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 06.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Posted on Nov 24, 15:07 CET

Maintenance on smpp01.messagebird.com Dec 7, 10:00-10:15 CET

Maintenance on smpp01.messagebird.com on 07.12.2021 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 07.12.2021 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Posted on Nov 24, 15:09 CET

System Metrics Month Week Day

Website Dashboard - Average response time

Fetching

API REST - Average response time

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API Voice - Average response time

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Website Dashboard - Uptime

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API REST - Uptime

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API Voice - Uptime

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SMPP Server 01 - Uptime

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SMPP Server 02 - Uptime

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SMPP Server 03 - Uptime

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Past Incidents

Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

USA intermittent delays on delivery/DLRs

Resolved - This incident has been resolved.
Nov 20, 03:51 CET

Investigating - We are currently experiencing degraded delivery performance to US Cellular, USA (MCCMNC: 311580), and this may result in delayed message delivery to this network. We are working with our operator partner to resolve the issue, and we will update this status once we have verified resolution.
Nov 19, 17:19 CET

Nov 19, 2021

Delays on WhatsApp message processing

Resolved - This incident has been resolved.
Nov 19, 19:18 CET

Monitoring - We've observed that WhatsApp messages are being processed as normal again. We're monitoring the situation.
Nov 19, 19:08 CET

Identified - We've identified the issue as being an incident on the Facebook platform. Our engineering teams are closely monitoring all affected traffic. Some customers may experience delay on messages to and from their channels. No messages are lost.
Nov 19, 18:45 CET

Investigating - We're currently investigating reports of delays on WhatsApp message processing.
Nov 19, 18:38 CET

Twitter messages are delayed by approximately 20 minutes.

Resolved - Our internal monitoring indicates that previously observed delays on the twitter platform are gone and that the channel is working properly. This incident is now resolved.
Nov 19, 08:07 CET

Monitoring - We have not observed delays since 04:54 UTC. We will continue to monitor over the next hour or until Twitter provides an official status update.
Nov 19, 07:19 CET

Investigating - We are investigating delays on sending messages through Twitter. Our internal services do not show any sign of performance degradation. We believe that this is introduced by the Twitter platform. We will continue to investigate.
Nov 19, 06:21 CET

Nov 18, 2021

Conversations Database maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 21:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:00 CET

Scheduled - Database upgrade maintenance scheduled on the 18.11.2021 between 21:00 and 21:15 PM CET to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Nov 15, 12:41 CET

Nov 17, 2021

Issues with loading the Omnichannel Widget

Resolved - This incident has been resolved.
Nov 17, 20:59 CET

Monitoring - We've implemented a fix and are observing that widgets are loading as normal. We're monitoring the situation.
Nov 17, 20:31 CET

Update - We're continuing to investigate the issue and are working to resolve it.

At this time customers may still observe that the widget is not loading, or partially loading. In addition, for some customers, languages other than English may not be available, and their widget will fall back to the English language.
Nov 17, 20:00 CET

Update - We are continuing to work on a fix for this issue.
Nov 17, 15:48 CET

Update - We are continuing to work on a fix for this issue.
Nov 17, 13:44 CET

Update - We are continuing to work on a fix for this issue.
Nov 17, 12:31 CET

Update - We've identified the source of the issues and are working to provide a resolution. Next update in 60 minutes, or earlier upon significant change.
Nov 17, 10:39 CET

Identified - We've identified the source of the issues and are working to provide a resolution. Next update in 30 minutes, or earlier upon significant change.
Nov 17, 10:03 CET

Investigating - We're currently investigating reports of issues with loading our Omnichannel Widget. We observe that, in some cases, languages will not load and the English version is loaded instead. In addition we observe that, under some circumstances, the widget will not load.
Nov 17, 09:47 CET

Delays on inbound and outbound Email API

Resolved - This incident has been resolved, we apologise for any inconvenience this has caused.
Nov 17, 16:46 CET

Monitoring - A fix has been put in place and delayed messages are being delivered. Our team continue to monitor this incident.
Nov 17, 16:13 CET

Investigating - We are currently investigating an issue that is causing some delays on our email channel for inbound and outbound traffic.
Nov 17, 16:00 CET

Nov 16, 2021

REST API not available

Resolved - This incident has been resolved. Between 17:35 and 18:08 UTC our SMS (REST) API was not able to accept SMS messages, and customers were not able to login to the MessageBird Dashboard.
Nov 16, 21:28 CET

Monitoring - Our REST API and Dashboard are fully available to customers again. We're monitoring the situation.
Nov 16, 19:15 CET

Identified - We've identified what's causing our REST API and Dashboard to not be available and working to restore service. Next update in 30 minutes, or earlier on recovery.
Nov 16, 19:10 CET

Update - We are continuing to investigate this issue.
Nov 16, 18:57 CET

Update - We're continuing our investigation into our REST API not being available. We will provide an update in 30 minutes.
Nov 16, 18:55 CET

Investigating - We're currently investigating reports of our REST API not being available to customers.
Nov 16, 18:47 CET

Flow Builder Alerts were not sent

Resolved - Today, we observed that the customers of Flow Builder were not receiving alert notifications, while the evidence is that those alerts should have been triggered. The analysis has shown that the alerting functionality has not been working correctly from November 2nd until November 16th (10:45:44AM CET), during which the customers didn't receive any alerts.

At this moment, the issue is resolved.

We believe that the tolerance to delays or missed notifications triggered by Flow Builder Alerts functionality should be close to zero. We apologise to our customers who are relying on this functionality in their operations for not delivering a stable service. In the upcoming days, actions will be taken to make sure that this issue doesn’t happen again. We’re also going to make sure that the detection time for this type of system outage is lowered to the scale of minutes.

Have a great day!

The Flow Builder Tribe @ MessageBird
Nov 16, 10:30 CET

USA intermittent delays on delivery/DLRS

Resolved - This incident has been resolved.
Nov 16, 00:49 CET

Investigating - T-Mobile, USA (MCCMNC: 310260, 310160) is currently experiencing network issues, and this may result in delayed delivery to this network. We are working with our operator partner to resolve the issue, and we will update this status once we have verified this resolution.
Nov 16, 00:35 CET

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.