All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SIP Edge Server Maintenance - USA Jan 21, 09:00-10:00 CET
We will perform maintenance on our SIP Edge Servers in the United States (104.196.15.81) between 09:00 - 10:00 CET on January 21, 2020. Services will be restarted that will briefly disconnect SIP over TLS connections. SIP over UDP traffic may experience some retransmissions at the moment of the service restart. Audio/RTP traffic is not affected by this maintenance.
Posted on Jan 20, 12:37 CET
SIP Edge Server Maintenance - APAC Jan 25, 17:00-18:00 CET
We will perform maintenance on our SIP Edge Servers in Asia (35.186.152.240) between 17:00 - 18:00 CET on January 25th, 2020. Services will be restarted that will briefly disconnect SIP over TLS connections. SIP over UDP traffic may experience some retransmissions at the moment of the service restart. Audio/RTP traffic is not affected by this maintenance.
Posted on Jan 20, 12:38 CET
SIP Edge Server Maintenance - EUROPE Jan 26, 22:00-23:00 CET
We will perform maintenance on our SIP Edge Servers in Europe (104.199.82.179) between 22:00 - 23:00 CET on January 26, 2020. Services will be restarted that will briefly disconnect SIP over TLS connections. SIP over UDP traffic may experience some retransmissions at the moment of the service restart. Audio/RTP traffic is not affected by this maintenance.
Posted on Jan 20, 12:37 CET
System Metrics Month Week Day
Website Dashboard - Average response time
Fetching
API REST - Average response time
Fetching
API Voice - Average response time
Fetching
Website Dashboard - Uptime
Fetching
API REST - Uptime
Fetching
API Voice - Uptime
Fetching
SMPP Server 01 - Uptime
Fetching
SMPP Server 02 - Uptime
Fetching
SMPP Server 03 - Uptime
Fetching
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
WhatsApp channel creation delays
Resolved - This incident has been resolved.
Jan 19, 18:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 16:55 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 13:33 CET
Investigating - We are currently observing delays in WhatsApp channel creation. We are investigating the situation and we will provide an update as soon as we have additional information.
Jan 19, 13:12 CET
Jan 18, 2021
Maintenance on smpp01.messagebird.com
Completed - The scheduled maintenance has been completed.
Jan 18, 11:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 11:00 CET
Scheduled - Maintenance on smpp01.messagebird.com on 18.01.2021 between 10:00 and 10:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 18.01.2021 between 10:00 and 10:15 AM UTC. We might restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Jan 14, 12:33 CET
Jan 17, 2021

No incidents reported.

Jan 16, 2021
Voice API is experiencing callback problems
Resolved - This incident has been resolved.
Jan 16, 22:35 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 22:14 CET
Investigating - We are currently observing problems with our Voice (API) service. A portion of the callbacks to customers for the "call" and "leg" types is delayed.

We are investigating the situation and we will provide an update as soon as we have additional information.
Jan 16, 21:18 CET
Jan 15, 2021

No incidents reported.

Jan 14, 2021
Maintenance on smpp02.messagebird.com
Completed - The scheduled maintenance has been completed.
Jan 14, 11:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 11:00 CET
Scheduled - Maintenance on smpp02.messagebird.com on 14.01.2021 between 10:00 and 10:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 14.01.2021 between 10:00 and 10:15 AM UTC. We might restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Jan 13, 10:01 CET
Delays in Whatsapp
Resolved - This incident has been resolved.
Jan 14, 08:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 08:09 CET
Investigating - We are currently investigating this issue.
Jan 14, 07:59 CET
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Follow up maintenance on smpp03.messagebird.com
Completed - The scheduled maintenance has been completed.
Jan 12, 15:05 CET
Verifying - Verification is currently underway for the maintenance items.
Jan 12, 15:02 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 CET
Scheduled - Maintenance on smpp03.messagebird.com on 12.01.2021 between 14:00 and 14:15 AM UTC.

We have perform a follow up maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 12.01.2021 between 14:00 and 14:15 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Jan 11, 11:51 CET
Jan 11, 2021
Maintenance on smpp03.messagebird.com
Completed - The scheduled maintenance has been completed.
Jan 11, 09:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:01 CET
Scheduled - Maintenance on smpp03.messagebird.com on 11.01.2021 between 08:00 and 08:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 11.01.2021 between 08:00 and 08:15 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Jan 8, 17:35 CET
Jan 10, 2021

No incidents reported.

Jan 9, 2021
Channel Telegram is having issues
Resolved - This incident has been resolved.
Jan 9, 23:00 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 22:59 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 9, 22:58 CET
Investigating - We are currently investigating this issue.
Jan 9, 22:53 CET
Seeing 500 issues in Conversations API
Resolved - This incident has been resolved.
Jan 9, 20:28 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 20:23 CET
Identified - The issue has been identified and we are monitoring the results. Issues seem to be centered around a single customer.
Jan 9, 20:12 CET
Investigating - It seems about 1 in 5 requests are facing issues in Conversations API. This possibly also affects Flow Builder. Inbox is working.
We are currently investigating the issue.
Jan 9, 19:50 CET
Jan 8, 2021
SMPP03 VPN unavailable for 10 minutes
Resolved - Our SMPP03 VPN was unavailable for approximately 10 minutes between 13:18 - 13:28 CET.
Jan 8, 13:34 CET
Jan 7, 2021

No incidents reported.

← Incident History Powered by Statuspage