All Systems Operational
Connectivity Operational
SMS - APAC Operational
SMS - EMEA Operational
SMS - Northern America Operational
SMS - Latin America Operational
Voice - Global Operational
SMS Products Operational
SMS REST API (HTTPS) Operational
SMPP Server 01 Operational
SMPP Server 02 Operational
SMPP Server 03 Operational
SMS API - Old (HTTP) Operational
SMS API - Old (HTTPS) Operational
Mail to SMS Relay 01 Operational
Mail to SMS Relay 02 Operational
Voice Products Operational
Voice API (HTTPS) Operational
Voice SIP-Trunking Operational
Programmable Conversations & Channels Operational
Conversations API Operational
Messaging API Operational
Email Channel Operational
WhatsApp Channel Operational
Website - Frontend and User App Operational
Inbox Operational
Flow Builder Operational
Omnichannel Chat Widget Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database maintenance Mar 7, 22:00-22:15 CET
Database maintenance scheduled on the 07.03.2021 between 22:00 and 22:15 PM CET to improve our overall database performance.

Within the scheduled window, Inbox will be unavailable.

No messages will be lost during this time and normal service will resume once maintenance has been completed.
Posted on Mar 2, 11:13 CET
System Metrics Month Week Day
Website Dashboard - Average response time
Fetching
API REST - Average response time
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API Voice - Average response time
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Website Dashboard - Uptime
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API REST - Uptime
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API Voice - Uptime
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SMPP Server 01 - Uptime
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SMPP Server 02 - Uptime
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SMPP Server 03 - Uptime
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Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021
Whatsapp experiencing issues with incoming media messages delivery.
Resolved - Whatsapp has advised that the issue has been resolved on their side.
Mar 5, 23:59 CET
Update - No issues have been observed on our end so far, we continue monitoring any updates from Whatsapp.
Mar 5, 20:40 CET
Monitoring - Whatsapp has informed us that they are experiencing an issue that may be impacting incoming media messages. They are actively working on a fix and we are monitoring the situation.
Mar 5, 18:35 CET
Mar 4, 2021
SMS delivery delays
Resolved - This incident has been resolved.
Mar 4, 16:11 CET
Monitoring - We were experiencing SMS delivery delays to some countries from 15:20 till 15:25 CET

We have restored the situation, and are currently monitoring. We will provide an update as soon as we have additional information.
Mar 4, 15:36 CET
Issues with log in with email and password (Dashboard)
Resolved - The incident was resolved. Users can now log in successfully using email and password.
Mar 4, 13:27 CET
Update - We are continuing to investigate this issue.
Mar 4, 13:26 CET
Investigating - We detected users are not able to log in to the Dashboard using email and password, currently investigating the issue.
Users authenticating with third party providers (Google) are not affected.
Mar 4, 13:19 CET
Mar 3, 2021
Currently experiencing issues with Inbox
Resolved - This incident has been resolved.
Mar 3, 15:35 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 15:31 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 3, 15:13 CET
Update - Only outbound Inbox messages are being displayed in the incorrect order. Team is working on a fix.
Mar 3, 14:57 CET
Update - We’re currently experiencing issues with Inbox whereby messages are being displayed in the incorrect order for all platforms. The team is investigating and an update will follow shortly.
Mar 3, 14:56 CET
Investigating - We are currently investigating this issue.
Mar 3, 14:54 CET
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021
Database upgrade maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 22:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 22:00 CET
Scheduled - Database upgrade maintenance scheduled on the 28.02.2021 between 22:00 and 22:15 PM CET to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Feb 23, 18:27 CET
Feb 27, 2021

No incidents reported.

Feb 26, 2021
Intermittent timeout errors on Dashboard
Resolved - Between 15:00 and 16:20 CET, some customers of our Dashboard product experienced intermittent timeout errors and some new customers who attempted to sign-up to Dashboard experienced timeout errors as well. The incident is now resolved.
Feb 26, 15:00 CET
Maintenance on smpp02.messagebird.com
Completed - The scheduled maintenance has been completed.
Feb 26, 10:08 CET
Verifying - Verification is currently underway for the maintenance items.
Feb 26, 10:03 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 10:00 CET
Scheduled - Maintenance on smpp02.messagebird.com on 26.02.2021 between 09:00 and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 26.02.2021 between 09:00 and 09:15 AM UTC. We might restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Feb 24, 10:31 CET
Feb 25, 2021
Maintenance on smpp01.messagebird.com
Completed - The scheduled maintenance has been completed.
Feb 25, 10:08 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:00 CET
Scheduled - Maintenance on smpp01.messagebird.com on 25.02.2021 between 09:00 and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 25.02.2021 between 09:00 and 09:15 AM UTC. We might restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Feb 22, 10:29 CET
Feb 24, 2021
Issues with starting Conversations
Resolved - This incident has been resolved.
Feb 24, 18:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 18:02 CET
Identified - We've identified the source and are working on a patch to resolve the issues
Feb 24, 17:53 CET
Investigating - We are currently investigating reports of issues when starting conversations through the Conversations API
Feb 24, 17:43 CET
Maintenance on smpp02.messagebird.com
Completed - The scheduled maintenance has been completed.
Feb 24, 10:09 CET
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 10:01 CET
Scheduled - Maintenance on smpp02.messagebird.com on 24.02.2021 between 09:00 and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 24.02.2021 between 09:00 and 09:15 AM UTC. We might restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Feb 22, 10:24 CET
Feb 23, 2021
WhatsApp Signup process
Resolved - This incident has been resolved.
Feb 23, 14:31 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 12:36 CET
Investigating - We are currently investigating an issue where some customers may experience issues when following the WhatsApp sign up process.
Feb 23, 11:09 CET
Currently experiencing issues with Inbox
Resolved - This incident has been resolved.
Feb 23, 11:17 CET
Monitoring - A fix has been implemented and we're monitoring the impact. Messages should display again. No messages were lost during the downtime
Feb 23, 10:26 CET
Update - We're investigating an issue on Inbox where messages are missing their Type ID. This is affecting all channels. We are currently still working on implementing a fix. Messages received on Inbox are not expected to be lost, but a delay is expected. Next update in 1 hour or as soon as more information is available
Feb 23, 10:20 CET
Investigating - We're currently experiencing issues with Inbox. The team is investigating and an update will follow shortly.
Feb 23, 10:02 CET
Maintenance on smpp03.messagebird.com
Completed - The scheduled maintenance has been completed.
Feb 23, 10:05 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 10:00 CET
Scheduled - Maintenance on smpp03.messagebird.com on 23.02.2021 between 09:00 and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp03.messagebird.com (35.204.127.67) on 23.02.2021 between 09:00 and 09:15 AM UTC. We will restart connections at smpp03.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp02.messagebird.com (35.204.29.87)
Feb 22, 10:00 CET
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

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