MessageBird Status

All Systems Operational

Connectivity Operational

SMS - APAC Operational

SMS - EMEA Operational

SMS - Northern America Operational

SMS - Latin America Operational

Voice - Global Operational

SMS Products Operational

SMS REST API (HTTPS) Operational

SMPP Server 01 Operational

SMPP Server 02 Operational

SMPP Server 03 Operational

SMS API - Old (HTTP) Operational

SMS API - Old (HTTPS) Operational

Mail to SMS Relay 01 Operational

Mail to SMS Relay 02 Operational

Voice Products Operational

Voice API (HTTPS) Operational

Voice SIP-Trunking Operational

Programmable Conversations & Channels Operational

Conversations API Operational

Messaging API Operational

Email Channel Operational

WhatsApp Channel Operational

Website - Frontend and User App Operational

Inbox Operational

Flow Builder Operational

Omnichannel Chat Widget Operational

Numbers (API & Telserv.nl) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Conversations API Database maintenance Jan 23, 20:00-20:15 CET

Database upgrade maintenance scheduled to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Posted on Jan 17, 17:38 CET

System Metrics Month Week Day

Website Dashboard - Average response time

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API REST - Average response time

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API Voice - Average response time

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Website Dashboard - Uptime

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API REST - Uptime

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API Voice - Uptime

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SMPP Server 01 - Uptime

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SMPP Server 02 - Uptime

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SMPP Server 03 - Uptime

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Past Incidents

Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

Inbox messages not appearing in search

Resolved - This incident has been resolved.
Jan 17, 12:47 CET

Monitoring - We've mitigated the issue and have processed the backlog of messages; all messages should now be searchable through Inbox. The team is monitoring the situation.
Jan 17, 12:36 CET

Identified - We've identified what's causing messages not to be searchable and are working to mitigate the issue.
Jan 17, 12:22 CET

Update - We're continuing to investigate an issue where new messages, since approximately 10:45, are not searchable through Inbox. Messages sent and received before that time are searchable.
Jan 17, 11:52 CET

Update - This is only affecting new messages search, any existing messages are searchable. Root cause identified, our engineering team is actively working on mitigating this.
Jan 17, 11:15 CET

Investigating - We're currently investigating reports of messages in Inbox not appearing through search.
Jan 17, 11:09 CET

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Intermittent failures on Flowbuilder logs page

Resolved - This incident has been resolved. We apologise for any inconvenience this has caused you.
Jan 14, 13:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 13:02 CET

Update - No issues accessing the Flowbuilder logs page, however at this time users may experience delays receiving notifications on flows invocation failures. Our engineering team is working on mitigating this.
Jan 14, 12:42 CET

Investigating - We are investigating an issue that is causing a subset of requests to our Flow builder logs page to fail.
Jan 14, 12:08 CET

Inbox is not available to users & intermittent availability issues with HLR API, Conversations API & Flow Builder

Resolved - This incident has been resolved.

Further, our team is going to investigate further how this incident could have been fully prevented.
Jan 14, 05:22 CET

Monitoring - From 05:00A CET, the Inbox product is back online, and available to the users.

We're monitoring the incident.
Jan 14, 05:07 CET

Identified - The root cause has been identified and addressed.
We're working on resolving this issue.

By now all services have been repaired except Inbox.
Our team is looking into repairing access to Inbox for our users.
Jan 14, 04:40 CET

Update - We observe that Inbox (inbox.messagebird.com) is unavailable to Inbox users.

We're investigating the issue across several of our products as we're expecting them to have a single root cause.
Jan 14, 04:17 CET

Investigating - From ~3:30AM CET, we observe intermittent availability issues with HLR API, Conversations API & Flow Builder
Jan 14, 04:06 CET

Jan 13, 2022

Dashboard is not responsive or slow, and intermittent login failures

Resolved - The root cause of the problem has been identified: the resource exhaustion of the queueing system behind our Billing API's has led to unavailability of Billing API (leading to degrading performance of the Dashboard web interfaces).

Our team is going to take necessary actions that prevent this outage from happening in the future.
Jan 13, 19:13 CET

Monitoring - Since 15:59 CET, we're observing the recovery of service. Now the Dashboard is operational.
We're investigating the root cause, and actively monitoring the situation.

We'll provide the next update once the root cause is identified.
Jan 13, 16:06 CET

Investigating - Since 15:25 CET, we're observing an increasing volume of errors related to Dashboard, leading to login failures and the overall dashboard experience (increase in page load time).

We're investigating the cause.
Jan 13, 15:25 CET

Inbound Voice calls failed for a portion of European Voice traffic

Resolved - Between 10:51 and 11:21 CET inbound voice calls were failing for a portion of our Voice customers in Europe. We quickly identified the cause of the issue and put in a fix. All Voice traffic is operating normally again.
Jan 13, 11:50 CET

Conversations API is experiencing intermittent failures

Resolved - The incident has been resolved.
Jan 13, 05:44 CET

Monitoring - We are observing that all requests and traffic through Conversations API and relying systems such as Inbox and FlowBuilder are operating normally again. We are currently monitoring the situation.
Jan 13, 05:37 CET

Investigating - Customers may be experiencing intermittent failures on some of the requests to the Conversations API. Our engineering team is currently working on mitigating the issue.
Jan 13, 05:27 CET

Jan 12, 2022

Conversations API is experiencing intermittent failures

Resolved - This incident has been resolved. We apologise for any inconvenience this may have caused you.
Jan 12, 10:24 CET

Update - We are continuing to monitor for any further issues.
Jan 12, 10:20 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 10:06 CET

Update - We are continuing to investigate this issue.
Jan 12, 09:48 CET

Jan 11, 2022

Intermittent availability issues with several services

Resolved - The root cause is identified. The incident has been caused by partial unavailability of an infrastructure component (database) used by multiple services in our application landscape. This database component is provided by our Cloud Provider.

We're in contact with Cloud Provider to help them identify the technical root cause on their end, and prevent this issue from happening in the future.

By monitoring this incident in the last 1.5 hours, we confirm that all services are operating as normal, and conclude that this incident is resolved.
Jan 11, 08:13 CET

Monitoring - The services are back up again, and we observe no issues. The root cause of the issue is not yet identified.
Jan 11, 06:28 CET

Investigating - We observe higher than normal invocations failure ratio in Flow Builder. Also, some of MessageBird Dashboard services (i.e. Inbox, Channels) are not available to its users. We are currently investigating this issue.
Jan 11, 05:48 CET

Jan 10, 2022

Delays on WhatsApp media message processing

Resolved - The incident has been resolved and all messages have been delivered already. We apologize for any inconvenience this may have caused you.
Jan 10, 17:41 CET

Monitoring - We've implemented a patch to mitigate the issue. We're processing all delayed media messages. The team is monitoring.
Jan 10, 15:45 CET

Identified - We've identified what's causing the delays on media message processing and are working to mitigate the problem.
Jan 10, 15:08 CET

Investigating - We're currently investigating reports of delays on WhatsApp media message processing.
Jan 10, 14:55 CET

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

Maintenance on smpp01.messagebird.com

Completed - The scheduled maintenance has been completed.
Jan 6, 10:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 10:00 CET

Scheduled - Maintenance on smpp01.messagebird.com on 06.01.2022 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp01.messagebird.com (35.204.9.113) on 06.01.2022 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp01.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp02.messagebird.com (35.204.29.87)
smpp03.messagebird.com (35.204.127.67)
Dec 20, 14:18 CET

Jan 5, 2022

Conversations Database maintenance

Completed - The scheduled maintenance has been completed.
Jan 5, 20:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 20:00 CET

Scheduled - Database upgrade maintenance scheduled to improve our overall database performance.

Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.

No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Dec 22, 13:23 CET

Lookup service impaired

Resolved - This incident has been resolved.
Jan 5, 13:58 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 13:53 CET

Investigating - We are currently investigating this issue.
Jan 5, 13:39 CET

Maintenance on smpp02.messagebird.com

Completed - The scheduled maintenance has been completed.
Jan 5, 10:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 10:00 CET

Scheduled - Maintenance on smpp02.messagebird.com on 05.01.2022 between 09:00 AM and 09:15 AM UTC.

We will perform general maintenance to one of our SMPP servers, namely smpp02.messagebird.com (35.204.29.87) on 05.01.2022 between 09:00 AM and 09:15 AM UTC. We will restart connections at smpp02.messagebird.com during the maintenance. Connections will be re-established automatically.

We advice to establish and maintain multiple binds to our other SMPP servers, which are:
smpp01.messagebird.com (35.204.9.113)
smpp03.messagebird.com (35.204.127.67)
Dec 20, 14:17 CET