Missing WhatsApp Templates in Engagement Platform Inbox

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Apr 16, 2024 - 23:53 CEST

Monitoring

We have deployed a fix to this issue and are monitoring.

Posted Apr 16, 2024 - 22:39 CEST

Investigating

We are currently investigating an issue where users of Inbox in our Engagement Platform are unable to view/use all of their WhatsApp templates.

Posted Apr 16, 2024 - 21:38 CEST

This incident affected: Site - bird.com.