Bird is conducting planned maintenance on the 20th of March from 10:00 CET until 12:00 CET on our SMS SMPP VPN03 server (35.204.222.193). During the maintenance window, customers connected via the VPN03 server will be disconnected. Our service remains uninterrupted on the VPN01 server (35.204.199.41) and VPN02 server (35.204.252.142) during the maintenance window.
This only affects customers sending SMS and connecting to SMPP over VPN03. Posted on
Mar 13, 2024 - 10:03 CET
Within the scheduled window, outbound messaging and message statuses will be unavailable on Inbox, Omnichannel Widget, Conversations API, and Flows supported by the Conversations API. Inbound messaging on these products will be delayed.
No messages will be lost during this time and normal service will resume once maintenance has been completed. Other services, including SMS, Voice, and Dashboard functionality, won’t be affected.
Mar 5, 15:32 CET
Resolved -
The engineering team has identified the issue and resolved it.
Mar 15, 19:49 CET
Investigating -
Our engineering team is investigating an issue affecting customers creating new cases with support-center. The cases are not being created and returning errors.
Mar 15, 19:24 CET
Resolved -
Our engineering team has confirmed the issue has been mitigated. We apologise for any inconvenience this may have caused you.
Mar 13, 19:28 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 13, 17:39 CET
Identified -
Our engineering team has identified an issue affecting customers using Flows with the AI intent and FAQ components. The flow is returning errors on those AI steps. We are working on a fix.
Mar 13, 15:59 CET
Resolved -
The login issues related to Google's SSO service have been resolved. We appreciate your patience and apologize for any inconvenience caused during this period.
Mar 5, 17:36 CET
Monitoring -
We are noticing slow recovery and have started seeing successful logins. Our team continues to monitor the situation closely.
Mar 5, 17:29 CET
Update -
We are continuing to work on a fix for this issue.
Mar 5, 17:21 CET
Update -
We are continuing to work on a fix for this issue.
Mar 5, 17:20 CET
Identified -
We're currently experiencing login disruptions due to timeout issues with Google's SSO service. We're monitoring the situation closely and will provide updates as we have more information.
Mar 5, 17:16 CET