Delays on outbound SMS traffic

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 28, 2022 - 17:08 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 28, 2022 - 14:36 CEST

Identified

We identified the delays to because by failing HLR lookups. Our engineers are currently working on a mitigation. We will keep you updated on our status page.

Posted Jun 28, 2022 - 12:59 CEST

Investigating

We are seeing increased delays on outgoing SMS traffic. We are investigating.

Posted Jun 28, 2022 - 12:09 CEST

This incident affected: Connectivity Platform (SMS - Connectivity - APAC, SMS - Connectivity - EMEA, SMS - Connectivity - LATAM, SMS - Connectivity - NORAM, Voice - Connectivity - Global, SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - SMPP - APAC, SMS - API V1, SMS - Mail to SMS Relay Service).