Issues with media playback in calls

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Mar 04, 2022 - 20:59 CET

Monitoring

We've applied a fix and have observed full recovery of media playback in calls. We are monitoring the situation.

Posted Mar 04, 2022 - 20:47 CET

Identified

We've identified what's contributing to the issues with media playback and are working to resolve them.

Posted Mar 04, 2022 - 20:26 CET

Investigating

We're currently investigating reports of issues with media playback on calls. Customers using playback functionality may experience silence on certain calls.

Posted Mar 04, 2022 - 19:41 CET

This incident affected: Connectivity Platform (Voice - API).