Delays on sending and receiving WhatsApp messages

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Mar 31, 2021 - 11:11 CEST

Monitoring

We've addressed the source of the issue, and have observed all systems to be operational with no further delays. We're monitoring the situation.

Posted Mar 31, 2021 - 10:53 CEST

Identified

We've identified the source of delays on sending and receiving WhatsApp messages, impacting a limited set of customers, and are working to resolve the issue.

Posted Mar 31, 2021 - 10:20 CEST

Investigating

We're currently investigating reports of delays on sending and receiving WhatsApp messages. Team is investigating and will provide an update within 30 minutes or earlier, if identified and addressed.

Posted Mar 31, 2021 - 09:58 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).