Errors in Messaging API and WhatsApp templates in Inbox

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 24, 2022 - 13:28 CEST

Monitoring

We have deployed a fix and we are currently monitoring the system.

Posted Jun 24, 2022 - 13:20 CEST

Identified

We have identified the source of the issue and are working on a fix.

Posted Jun 24, 2022 - 13:12 CEST

Investigating

We are currently investigating errors within our Messaging API which are impacting a limited set of WhatsApp functionality. Inbox is also impacted, but only with WhatsApp templates. We are actively working on a resolution.

Posted Jun 24, 2022 - 13:12 CEST

This incident affected: Connectivity Platform (Inbox, Messaging - API).