WeChat service issue

Incident Report for Bird

Resolved

Notifications have been sent out to all WeChat consumers to mitigate it. This issue is now considered resolved.

Posted Mar 18, 2021 - 16:11 CET

Monitoring

We are monitoring all WeChat channels after a notification has been sent out to all our WeChat consumers with the relevant instructions.

Posted Mar 18, 2021 - 13:38 CET

Identified

We have identified the root cause of the issue and we will shortly communicate to all WeChat customers instructions as to how to resolve it. An update on your WeChat account settings is required.

Posted Mar 18, 2021 - 11:28 CET

Investigating

We are investigating an issue where WeChat channels are having issues sending messages.

Posted Mar 18, 2021 - 09:46 CET

This incident affected: Connectivity Platform (Inbox, Flow Builder, Conversations - API).