Delays on incoming and outgoing messages to WhatsApp

Incident Report for Bird

Resolved

We’re considering this issue resolved; no further delays have been observed.

Posted Nov 18, 2019 - 20:07 CET

Monitoring

We're no longer observing any delays on WhatsApp messages and are monitoring the situation.

Posted Nov 18, 2019 - 18:13 CET

Identified

We've identified what is causing messages to be delayed and are actively working to resolve the problem.

Posted Nov 18, 2019 - 17:41 CET

Investigating

We are currently investigating delays observed when sending and receiving messages on WhatsApp.

Posted Nov 18, 2019 - 16:54 CET

This incident affected: Connectivity Platform (WhatsApp Channel).