"402 Payment Required" failures for WhatsApp messages

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Jun 12, 2021 - 16:14 CEST

Monitoring

Over the last hours, we haven't observed any abnormal behaviour. We'll continue to monitor the situation.

Posted Jun 12, 2021 - 13:39 CEST

Identified

We are currently investigating an issue where a portion of WhatsApp messages are not sent to end-user, and end up with a "402: Payment required" error.

Posted Jun 12, 2021 - 11:48 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).