Delays on WhatsApp media message processing

Incident Report for Bird

Resolved

The incident has been resolved and all messages have been delivered already. We apologize for any inconvenience this may have caused you.

Posted Jan 10, 2022 - 17:41 CET

Monitoring

We've implemented a patch to mitigate the issue. We're processing all delayed media messages. The team is monitoring.

Posted Jan 10, 2022 - 15:45 CET

Identified

We've identified what's causing the delays on media message processing and are working to mitigate the problem.

Posted Jan 10, 2022 - 15:08 CET

Investigating

We're currently investigating reports of delays on WhatsApp media message processing.

Posted Jan 10, 2022 - 14:55 CET

This incident affected: Connectivity Platform (WhatsApp Channel).