Disruption receiving Whatsapp Inbound media messages

Incident Report for Bird

Resolved

This incident has been resolved. We apologise for any impact this may have caused.

Posted Sep 20, 2021 - 18:39 CEST

Monitoring

A fix has been rolled out and delayed inbound media messages are being delivered now.

Posted Sep 20, 2021 - 17:21 CEST

Identified

The issue has been now identified and a fix is being rolled out.

Posted Sep 20, 2021 - 17:06 CEST

Update

We are continuing to mitigate this issue. Inbound media messages received from Facebook during this time will be queued and will be delivered once the service has been restored.

Posted Sep 20, 2021 - 16:54 CEST

Investigating

Our team is investigating a disruption receiving Whatsapp inbound media messages.

Posted Sep 20, 2021 - 16:03 CEST

This incident affected: Connectivity Platform (Inbox, Conversations - API, WhatsApp Channel).