SMS Delivery Failures to United States & Canada for 10DLC senders

Incident Report for Bird

Resolved

This incident has been resolved.

Posted May 12, 2022 - 17:00 CEST

Monitoring

The situation has been mitigated. We're observing the results.

Posted May 12, 2022 - 15:32 CEST

Update

We are continuing to investigate this issue.

Posted May 12, 2022 - 15:03 CEST

Update

We are continuing to investigate this issue.

Posted May 12, 2022 - 12:37 CEST

Investigating

We're currently investigating an issue causing SMS delivery failures to the United States & Canada, for messages sent from a 10DLC long number.

Messages sent from Toll-Free Numbers and Short Codes are delivered as expected.

Posted May 12, 2022 - 11:50 CEST

This incident affected: Connectivity Platform (SMS - Connectivity - NORAM).