Delays on WhatsApp message processing

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Nov 19, 2021 - 19:18 CET

Monitoring

We've observed that WhatsApp messages are being processed as normal again. We're monitoring the situation.

Posted Nov 19, 2021 - 19:08 CET

Identified

We've identified the issue as being an incident on the Facebook platform. Our engineering teams are closely monitoring all affected traffic. Some customers may experience delay on messages to and from their channels. No messages are lost.

Posted Nov 19, 2021 - 18:45 CET

Investigating

We're currently investigating reports of delays on WhatsApp message processing.

Posted Nov 19, 2021 - 18:38 CET

This incident affected: Connectivity Platform (WhatsApp Channel).