SMS delivery delays

Incident Report for Bird

Resolved

This incident has been resolved.

Posted May 27, 2021 - 17:21 CEST

Update

We are continuing to monitor for any further issues.

Posted May 27, 2021 - 17:10 CEST

Update

A fix has been implemented and we are monitoring the results.

Posted May 27, 2021 - 17:10 CEST

Monitoring

We've restored the situation and are monitoring the situation.

Posted May 27, 2021 - 17:09 CEST

Identified

We identified the issue and are now processing the queued messages.

Posted May 27, 2021 - 17:08 CEST

Investigating

We observe the same issues again. We are currently investigating.

Posted May 27, 2021 - 16:34 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2021 - 16:28 CEST

Investigating

We are currently experiencing SMS delivery delays to some countries.

We are investigating the situation and we will provide an update as soon as we have additional information.

Posted May 27, 2021 - 16:22 CEST

This incident affected: Connectivity Platform (SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, SMS - API V1, SMS - Mail to SMS Relay Service).