Delays on SMS DLR processing

Incident Report for MessageBird

Resolved

This incident has been resolved.

Posted Feb 15, 2023 - 16:44 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 15, 2023 - 16:30 CET

Investigating

We are seeing some issues with processing DLR for SMS messages. This is not affecting message delivery only the delivery of status reports.

Posted Feb 15, 2023 - 16:13 CET

This incident affected: SMS Products (SMS REST API (HTTPS), SMPP Platform - Europe Region - SMPP01, SMPP Platform - Europe Region - SMPP02, SMPP Platform - Europe Region - SMPP03, SMPP Platform - APAC Region, SMS API V1 - HTTP(S), Mail to SMS Relay Service).