Delays in WhatsApp message delivery

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Sep 02, 2021 - 20:39 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2021 - 20:17 CEST

Identified

The team has identified the root cause of the delays and is currently working on a fix.

Posted Sep 02, 2021 - 11:02 CEST

Investigating

We are investigating delays in the delivery of some WhatsApp messages. The team is investigating the extent of the delays.

Posted Sep 02, 2021 - 10:55 CEST

This incident affected: Connectivity Platform (WhatsApp Channel).