Availability and Performance affected of some services

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Dec 02, 2021 - 13:53 CET

Update

The lookup service is available again to all customers. We will keep monitoring the results.

Posted Dec 02, 2021 - 11:16 CET

Update

Most services have been restored, and are operating as expected.

We're still investigating the following services, that are underperforming:
- Lookup

Posted Dec 02, 2021 - 10:47 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 02, 2021 - 10:14 CET

Identified

The issue has been identified and a fix is being prepared and implemented.

Update on affected services/products:
- Dashboard
- Conversations & OTT Channels
- Flows
- Number Lookup
- Inbox
- Omnichannel Live Chat Widget

Posted Dec 02, 2021 - 09:43 CET

Update

Update on affected services/products:
- Dashboard
- Conversations & OTT Channels
- Flows
- Number Lookup
- Inbox

Posted Dec 02, 2021 - 09:28 CET

Investigating

We are currently investigating intermitted availability and performance issues on some of our services and products.

Affected services/products:
- Dashboard
- Conversations & OTT Channels
- Flows

Next update within 30 minutes.

Posted Dec 02, 2021 - 09:19 CET

This incident affected: Connectivity Platform (Voice - API, Inbox, Flow Builder, Omnichannel Chat Widget, Conversations - API, Messaging - API, WhatsApp Channel).