Upstream DDoS attack impacting Voice Services

Incident Report for Bird

Resolved

This incident has been resolved.

Posted Sep 10, 2021 - 19:45 CEST

Monitoring

One of MessageBird's network service providers has experienced several DDoS attacks throughout the day. These attacks are impacting all network traffic that traverses through their autonomous system. For MessageBird and Telserv customers, the impact of this DDoS may manifest as:

- choppy audio quality on some calls.
- random call disconnects.
- inability to access the Telserv Portal, or partner API.

Our NSP continues to closely monitor their network and make manual mitigation actions as required.

Posted Sep 10, 2021 - 16:28 CEST

This incident affected: Connectivity Platform (Voice - API, Voice - SIP Trunking, Numbers - API).