Issues with our online payment flow
Incident Report for MessageBird
Online payments are now processed correctly again.

Customers who made an online payment between 12:00 UTC and 17:00 UTC can reach out to with any questions about their invoice or balance.
Posted Jul 12, 2023 - 20:05 CEST
We identified the issue and rolled out a migration. Payments are processing correctly again.

It might take some time before all pending invoices are marked as paid.
Posted Jul 12, 2023 - 17:20 CEST
We are seeing issues with customers that pay for invoice through Stripe. Their invoices are not marked as paid and balance are not topped up. We are working on a solution.
Posted Jul 12, 2023 - 17:09 CEST
This incident affected: Website - Frontend and User App.